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Madison University LLC

Effective Date: 02-10-2025

  1. Introduction and commitment

At Madison University, our priority is the satisfaction and academic success of our students. We recognise that circumstances may change and accordingly have established this policy to clearly define the conditions under which refunds may be requested. This policy reflects our commitment to transparency, fairness, and compliance with applicable financial regulations.

  1. Policy Scope

This policy applies exclusively to payments made through our online platform for the following items:

  • Entrance fees for any of our educational services.
  • Monthly fees for careers or diplomas.
  • Payments for evaluations, certifications, and issuances of degrees or special academic services.
  1. Refund Request Period

The period to request a refund is 30 calendar days from the date the payment was debited from your account. Applications received after this deadline will not be eligible for full or partial refund, except in exceptional cases and at the discretion of the University’s Financial Review Commission.

  1. Eligibility for Reimbursement

For a refund request to be considered, the student must not have used the academic services associated with the payment in question. Eligibility will be determined on a case-by-case basis, based on the following evidence:

  • Tuition or monthly fee refund: The student must not have accessed the class platform, participated in live sessions, submitted assignments, or interacted with professors or assessment materials during the period covered by the payment.
  • Reimbursement for specific tests or services: The student must not have submitted test answers or completed the service for which payment was made.

The University reserves the right to verify the student’s activity on the platform to validate any application.

  1. Non-refundable payments

The following items are not eligible for refund under any circumstances:

  • Late payments or surcharges: Additional charges applied for late payment of fees.
  • Third-Party Fees: Any taxes, bank fees, or currency conversion fees imposed by the student’s financial institution or payment processor (Stripe). These amounts are managed exclusively by these entities and are beyond the control of the University.
  • Partially used services: If a student accesses or uses any academic service (e.g., watches a recorded lecture, downloads material, or submits an assignment), the corresponding payment will be considered consumed and will not be refundable.
  • Digital material: Once access to digital libraries, software, or any downloadable study material is granted, such payment is not subject to refund.
  1. Application and approval process

Step 1: Apply
All refund requests must be formally submitted by emailing finanzas@universidadmadison.com within the 30-day period.

The subject line should include:

“Request for refund – [Name of student] – [Concept of payment]”.

Step 2: Review and decision
Once your application is received, our finance team will review it along with the activity logs on the platform. We will notify you by email of receipt of your application and final decision (approval or denial) within 15 business days.

Step 3: Refund processing
If your request is approved, the refund will be processed and credited only to the same debit or credit card, or original payment method used for the transaction. The amount refunded will be the net value received by the University, excluding the aforementioned third-party fees.

The credit will be reflected in your financial account within 5 to 10 business days, depending on your bank’s policies.

  1. Late or Not Received Refunds

If the 10-business day window has passed since the approval notification and you don’t see the refund on your statement, we recommend following these steps:

  1. Verify your bank account directly with your financial institution.
  2. Contact your card issuer, as refunds can take several days to be processed and posted by your bank.
  3. If after following these steps the problem persists, please contact us again at finanzas@universidadmadison.com to conduct an investigation.
  1. Exceptional cases and special considerations

The University understands that unforeseen and serious situations may arise (prolonged illness, death of a direct family member, etc.). In these cases, the student may appeal to the Financial Review Commission by submitting relevant documentation to support their situation. The Commission will evaluate each case on an individual basis and may, at its discretion, authorize a partial refund or a credit for future studies, even outside the 30-day period.

  1. Contact

For any questions regarding this policy or to apply, please feel free to contact our Student Financial Services Department:

Email: finanzas@universidadmadison.com
Hours of Operation: Monday to Friday, 9:00 AM to 5:00 PM (GMT-7)

We appreciate your trust in Madison University and are here to support you in your academic experience with us.